We built ItsSuite because WhatsApp Business is the channel that already wins in South Africa — and the existing tooling treated it like an afterthought.
WhatsApp has more daily-active users in South Africa than email, SMS, and every social platform combined. Most businesses still use it like a personal app — one phone, one person, infinite missed messages.
ItsSuite is the layer that turns WhatsApp into a real business channel: a visual flow builder your non-developer team will actually use, a shared inbox for agents, AI replies grounded in your own knowledge, broadcasts, drip campaigns, and a contact CRM. You bring your own Meta credentials — we never become a middleman between you and the platform.
We don't become a BSP middleman. Your Meta credentials, your phone number, your quality rating — they stay with you.
Every contact, every flow, every conversation exports as JSON or CSV. No lock-in clauses, no exit fees.
Built in South Africa, billed in rand, hosted under POPIA. Procurement teams get a real DPA, not a US-EU translation.
Small bets, often. The product moves forward in increments — not annual mega-releases — and we'd rather fix something quickly than pretend it isn't broken.
ItsSuite is operated by Zilo (Pty) Ltd, registered in South Africa. We work remote-first; the registered office is in Cape Town, South Africa.
For media or partnership enquiries, head to the contact page.
Remote-first. Cape Town registered office. We hire on craft and curiosity — and we'll tell you on the careers page whether we're actively hiring right now or not.