Everything in one platform

Six pillars. One coherent product.

We don't ship features — we ship a workflow. Flow builder, inbox, AI, broadcasts, templates, contacts. Every piece designed to fit the next.

Try it free → Walk me through it
⚡ Flow builder 📥 Inbox 🧠 AI Respond 📣 Broadcasts 📋 Templates 👥 Contacts & KB
Pillar 01 · Flow builder

Drag, connect, publish. The visual builder your non-developer team will actually use.

Fourteen node types — Send, Capture, Branch, Delay, AI, HTTP, Handoff. Connect on a canvas, preview in the simulator, publish with one click. Every published version is rollback-able.

  • Built-in simulator — walk every branch as the customer before publishing
  • Version history — rollback any published version in one click
  • Triggers — keyword, button, webhook, scheduled, first message
  • Variables & conditions — capture, branch on values or attributes
app.itssuite.com/flows/order-status
▶ Trigger: keyword "order"
📨 Send: "Send your order #"
⌨ Capture: order_id
🌐 HTTP: fetch order status
⑂ Branch: shipped?
✓ Yes
📦 Tracking
✗ No
⌚ ETA reply
Pillar 02 · Shared inbox

A shared inbox that respects how your team already replies.

Conversations panel surfaces what needs attention. Auto-assignment routes by tag, hours, round-robin or AI intent. Canned replies. Internal notes customers never see.

  • Auto-assignment rules — tag, hours, round-robin, AI intent
  • Canned replies with merge tags
  • @mentions in private notes
  • Handoff toggle — pause all automation per conversation
  • Mobile browser-first — agents reply from anywhere
Pillar 03 · AI Respond

AI grounded in your knowledge — not the open internet.

Upload PDFs, Word docs, Markdown, or crawl a URL. We chunk, embed and index. Drop an AI Respond node into any flow; every reply cites which document section it came from. Low-confidence replies escalate to a human automatically.

  • BYO API key — OpenAI, Anthropic, Google, or self-hosted
  • Per-account spend caps with alert thresholds
  • Source citations on every reply
  • Confidence-based handoff — escalate to human on low certainty
  • AI Classify for intent-based branching · AI Translate for multilingual
AI
AI Respond 92% CONFIDENCE

Yes — we offer free returns within 30 days of delivery for unworn items with tags attached. Start a return from the 'Return order' button in your confirmation email, or visit our returns portal.

GROUNDED IN 2 SOURCES
📄 returns-policy.pdf · §2.1 Eligibility
📄 returns-policy.pdf · §3 Return process
⛽ 384in / 128out tokens 💰 R 0.024
Pillar 04 · Broadcasts & drips

Reach hundreds at once — without tripping Meta.

Pick an approved template, choose a segment, schedule and send. Per-tenant rate limits respect your Meta tier so the quality rating stays healthy. Drip campaigns run multi-step sequences fired by time or attribute change.

  • Saved segments — filter by tag, attribute, last activity
  • Schedule or fire now — minute-precision scheduler
  • Per-row delivery state with Meta error codes
  • Multi-step drips — N hours after enrol OR on attribute change
  • Pause / resume per contact from their profile
Spring sale broadcast
Sent · 14 Jun 2026 · 10:00 SAST
DELIVERED
1,840
SENT
1,792
DELIVERED
1,634
READ · 91%
218
REPLIED
Segment: last_order_at > 30 days · tag = customer · opted_in = true · 1,840 contacts
Pillar 05 · Templates

Compose, submit to Meta, edit when approved.

Build templates with placeholders, headers, footers, buttons. Submit to Meta with one click. On verify, we auto-import every existing approved template from your account — day 1, you're not starting from scratch.

  • Categories — auth · utility · marketing · service
  • 10 button types — quick-reply, copy-code, URL with variables
  • Live preview renders exactly what the recipient sees
  • Edit approved templates — no re-submit for cosmetic changes
  • Meta auto-import pulls every approved template on first connect
Pillar 06 · Contacts & knowledge

Your CRM and your AI brain — one place.

One row per WhatsApp identity, every custom attribute you define, every conversation summary, every tag. Bulk import via CSV. Knowledge base feeds AI Respond with grounded answers; shared documents power Send-Document nodes via token-gated URLs.

  • Unlimited custom attributes — text, number, boolean, date
  • Saved segments with visual rule builder
  • CSV bulk import with attribute mapping
  • Knowledge base — PDF · DOCX · MD · URL crawler
  • Shared documents — token-gated URLs, sent via Send-Document node
SK
Sipho Khumalo
+27 82 555 0124 · sipho@aeroplumb.co.za
VIP customer subscribed
CUSTOM ATTRIBUTES
company
Aero Plumb
city
Johannesburg
last order
R 1,420
orders lifetime
12
lead score
87 / 100
opted in
✓ Yes
Integrations & API

Plays nicely with what you already run.

Outbound webhooks, REST API, native connectors. Build flows that talk to your e-commerce, CRM, ERP — without leaving the platform.

S
Shopify
Webhook in, order data out
H
HubSpot
Contact + deal sync
W
WooCommerce
Order events via webhook
Z
Zapier
Connect anything else
S
Stripe
Payment events → flow
O
OpenAI
BYO key for AI nodes
A
Anthropic
BYO Claude key
+
REST API
Build your own

Six pillars. One free tier.
Zero credit card.

The fastest way to put a small team on WhatsApp without writing code. Set up the first flow in 15 minutes.

Start free → See pricing